- Home
- FAQ
FAQ
Frequently asked questions
Everything worth knowing before we start working together - from cost and delivery time to data security and support after launch.
14 / 14
How do I know whether anything in my business can be automated?Getting started
If your team loses time to copy-and-paste work, writes the same messages by hand or searches for data across slow systems, it can be automated. Describe your process to us, and we will explain how to speed it up.
Do I need to know exactly what I need?Getting started
No. It is enough to describe the problem. Our job is to analyse the process and propose a solution that saves time, reduces errors or increases sales.
Do you offer a free consultation?Getting started
Yes. The first consultation is free and carries no obligation. During the conversation we get to know your business, analyse the problem and check whether automation will genuinely pay off.
Can you first assess whether automation makes sense?Getting started
Yes. If we conclude that the proposed solution will not bring real benefits, we will tell you so plainly. We are interested in solving problems, not in selling services you do not need.
We are a small business. Are solutions like this only for large companies?Getting started
Not at all. Small businesses often feel the effects of manual work and repetitive processes most acutely. Even modest automation often spares a smaller business the need to hire another person.
How much does it cost? Is it a one-off payment or a subscription?Cost and timing
We usually charge a one-off fee for implementation. There are no hidden costs – you pay for a solution that starts to pay for itself.
How long does delivery take?Cost and timing
Simple improvements, such as chat plug-ins, can be rolled out in a few days. More complex dashboards and database-driven tools take several weeks. We always give the exact timeline as part of the free estimate, before you commit.
Can I order a small project?Cost and timing
Yes. Not every problem calls for a large system. Sometimes a simple automation or a small tool is enough, and it can save a few hours of work a week.
Can I commission the modernisation of an existing system?Technology
Yes. You do not always have to build everything from scratch. It is often enough to improve the current solution or add the missing features.
Do we have to change our current software or CRM?Technology
Usually not. We integrate with the tools you already use. We build “bridges” (APIs) or add-on layers that improve what you have, without costly migrations.
Do you integrate different systems and applications?Technology
Yes. We connect websites, forms, databases, messaging apps, CRM systems and other software used in the business.
Is it safe? We work with confidential data.Security
Yes. We have experience securing processes that involve medical data, including for NFZ, the Polish National Health Fund. We use encrypted connections and secure servers, and we work in full compliance with GDPR. Before we start working together, we sign a non-disclosure agreement (NDA).
What if the tool needs an update or a repair later on?Support
We do not leave clients to fend for themselves. A warranty is included in the implementation price. We also offer technical support packages, in case you later want to extend the tool with new features.
I cannot see the service I need on the website. What now?Support
Write to us. We specialise in solving unusual problems. If something in your business is done by hand, takes too much time or frustrates your team, it can probably be improved.
Contact · We reply within 24 hours
Let us talk about what should work better
Tell us which problem you want to sort out: a new website, an application, automation, an integration, a process or a technology decision. You will get a concrete answer, with no pressure to adopt a solution you do not need.